Discontent outside of laboratory evaluations centers squarely on business practices. An analysis of consumer protection databases, consumer alert boards, and Better Business Bureau ratings shows clear frustration with the company's return process. Customers seeking refunds under the advertised 30-day trial frequently encounter strict administrative hurdles.
Buyers report that while the main silicone-and-copper patch can be sent back, the accompanying medical adhesive packs are classified as non-refundable sanitary goods. Shipping costs, processing fees, and mandatory return authorization tracking numbers often whittle down the final refund by $25 to $40. For older adults living on fixed incomes, this fine print turns an ostensibly risk-free trial into an expensive gamble.
Digital marketing practices have also drawn scrutiny. Several buyers described being enrolled in automatic replenishment shipments for medical adhesive strips after unintentionally clicking bundled checkout prompts. Resolving these recurring charges requires navigating automated customer service scripts, leading many to seek chargebacks through their credit card issuers.
