Mobile app errors do occasionally happen. When digital check-in fails, passengers need an audit trail to avoid paying in-person counter fees.
If the app stalls or fails to retrieve a reservation using the six-character alphanumeric flight confirmation code, take immediate action:
- Capture a full-screen image of the phone displaying the error code, along with the device's system time.
- Switch from the app to a mobile browser window and attempt check-in at flyfrontier.com.
- Locate a self-service check-in kiosk immediately upon entering the airport rather than joining the agent assistance line.
- Show the timestamped error screenshot to the counter representative before they access your reservation.
If staff still assess the $25 fee despite proof of a platform outage, pay the charge using a credit card to secure your boarding pass. Once through travel, file a formal billing dispute with your ticket confirmation, card transaction statement, and app error screenshots through the Frontier customer portal. Filing chargebacks without first submitting an internal claim can lead to automated account freezes on future bookings.
