Q1: Can I reload my Cold Stone Creamery gift card once the balance reaches zero?
Yes. Physical gift cards can be reloaded at any participating franchise location by requesting an add-value transaction at the register. Most digital eGift cards cannot be reloaded online; instead, simply purchase a new digital card and link it inside your mobile wallet profile.
Q2: What should I do if my physical card magnetic strip is damaged or unreadable?
If the card reader fails to scan your magnetic stripe, ask the store crew to enter the 16-digit number printed on the back into the point-of-sale terminal manually. For long-term use, enter the number into your Cold Stone mobile app to generate a scannable digital barcode on your smartphone.
Q3: Can I check the balance of a physical card if the security PIN is accidentally scratched away?
An in-store register terminal can read the balance directly from the magnetic stripe or barcode without using the PIN. However, if you need to check funds online or by phone, you must contact Kahala Brands customer care with your 16-digit card number and proof of purchase to retrieve or reissue the missing credentials.
