Can I cancel an order without a penalty if the delivery is running late?
Yes, but you must contact live support. If the order has surpassed the final estimated delivery window shown at checkout, agents can cancel the batch without assessing the standard $15 fee. Do not click self-service cancellation, as algorithms apply penalties automatically regardless of delivery delays.
How long does an authorization hold stay on my credit card after canceling?
Canceled orders release pre-authorization holds within three to seven business days. Debit cards often take longer than traditional credit cards. If the hold does not drop after ten days, provide your bank with the cancellation transaction ID from your account history.
What happens to the items if I cancel while the driver is driving to my home?
Once the courier has departed the store, the order cannot be recalled for a refund. Drivers are instructed to complete delivery, return the items to the merchant if store policies allow, or dispose of the perishables according to local health regulations. You will be billed for the entire subtotal.
