If you lose access due to a breach or an unexpected account lock, immediate, structured action is critical. When an attacker changes the email address connected to your handle, automated recovery emails sent to the original inbox often contain a critical revert link labeled "If you did not make this change, click here." This secure token usually remains active for 24, 48 hours.
If that window has closed, the standard login screen will no longer recognize your credentials. Follow this emergency escalation path:
Select Get help logging in on the mobile interface, choose your target handle, and tap Need more help?. This path diverts around the automated login loop and directs your request to an escalated verification queue. You will be prompted to submit original account registration details: the exact month and year the handle was created, the initial device hardware used (such as an iPhone 13 or Galaxy S22), and receipts from historical purchases if you ever bought platform promotion coins.
Submitting this documentation proves primary ownership over bad actors who have merely changed the current surface credentials. Avoid third-party "account recovery specialists" advertising on forums or social media. Nearly all of these external operators run secondary recovery scams designed to extract fees from locked-out creators without any ability to influence internal platform actions.
