Q1: Which direction unlocks a Native shampoo pump dispenser?
A1: You must turn counterclockwise (to the left). Make sure you hold the lower collar stationary so only the upper nozzle turns.
Q2: Why does my Native pump continue spinning without ever rising?
A2: The inner locking collar has decoupled from the bottle neck and is rotating alongside the spout. Unscrew the entire pump, dry the inner stem with a towel, grip the stem firmly, and turn the head to the left.
Q3: Will using pliers damage the Native packaging?
A3: Direct metal contact can score the plastic shaft and prevent an airtight seal. Always wrap a rubber band or heavy cloth around the stem before applying light pressure with pliers.
