Previn often describes enterprise technology as an ongoing exercise in empathy and interface design. Traditional corporate IT measured success through operational uptime: if the email server ran 99.9% of the time, the department considered its job done. Previn measures success through human friction.
When an internal system requires ten clicks instead of two, an enterprise loses tens of thousands of productive hours each quarter. Modern software engineering should make the secure path the easiest path. Forcing workers into convoluted security hoops drives them toward insecure shadow IT workarounds. By designing corporate tooling that employees actually enjoy using, IT leaders eliminate the root causes of compliance circumvention.
