Can I check my Dutch Bros balance without scratching off the PIN?
Online balance checks require the PIN for fraud prevention. If you do not want to scratch off the PIN, have a broista scan the card’s barcode directly at a drive-thru location, which reads the balance without exposing the hidden code.
Do Dutch Bros gift card balances expire or incur maintenance fees?
No. In compliance with the federal Credit CARD Act and state gift card laws, Dutch Bros gift card funds never expire, and the company does not levy inactivity or dormancy fees against unused balances.
Can I reload a physical Dutch Bros gift card after it reaches zero?
Yes. You can reload physical gift cards in person at any drive-thru register with cash or a credit card. Alternatively, you can add funds online or via the Dutch Bros app by linking the card credentials to your digital account.
Why does my card balance show zero immediately after importing it to the app?
When you transfer a physical card to your Dutch Pass digital wallet, the full balance migrates to your in-app account balance. The physical card is permanently deactivated and zeroes out, while your funds now reside in your app balance.
Can I use a Dutch Bros gift card to add a tip for the broistas?
Yes. Stored-value funds from physical cards, e-gifts, and the Dutch Pass app can be used to tip drive-thru workers directly at the register terminal during transaction processing.
