The steepest policy cliff hits during seasonal sales. Traditional retailers often treat a small promotional cut as fully refundable. Aritzia draws an uncompromising line between full-price merchandise and anything sold at a reduction.
When an item carries any discount below 50%, even a modest 10% promotional offer, the cash refund option is eliminated for in-store purchases. The boutique register restricts the associate to issuing an exchange or an electronic gift card within 10 days. Online orders follow a similar path: items discounted under 50% returnable within 14 days of shipping yield store credit only, never money back to the card.
This dynamic becomes acute during high-volume promotional blitzes. Black Friday sale returns frequently blindside consumers who purchase multiple sizes intending to send the duplicates back. When those coats and trousers arrive, the buyer discovers their bank balance remains depleted, replaced instead by hundreds of dollars in locked store credit.
